The Role
At the Royal British Legion, we believe in building on potential. As a Membership Services Advisor your ability to provide outstanding service to the Royal British Legion members in line with the vision and values of the organisation, could have a real impact on people’s lives.
At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.
We are the country’s largest Armed Forces charity, with 190,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.
This exciting and multifaceted role will include providing support and expertise in the areas of customer service, data management, and general team support.
If successful, the main duties of your role will be to:
This is a varied role which covers a range of duties hence we are looking for an effective, diligent multi-tasker with excellent customer service, communication and data analysis skills who can build rapport with a wide range of stakeholders.
Please note that this role will initially have a hybrid working pattern, based at our London office (199 Borough High Street, London SE1 1AA) with an expectation to attend the London office 2-3 days per week and from home the other days. The role will also require occasional weekend work (approx. 3-4 times per year).
About the Royal British Legion
Across the country, in every city and on every street, RBL is there to support our Armed Forces community.
So, if you want to give your days meaning and put your passion into a role with real impact, if you want to support people and be supported yourself and be part team that faces every challenge together, this role is for you. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.
As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.
Diversity Statement
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please click ‘Apply Online’
Closing date for this role is: Sunday 22nd May 2022
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.